Shipping policy

Last updated: September 17, 2026

This Shipping Policy explains how orders placed through kleonecopper.com are processed, shipped, and delivered.

In this policy, “we,” “us,” and “our” refer to the operator of kleonecopper.com.

1. Shipping Availability

We currently offer shipping to destinations made available during checkout.

Shipping availability may vary depending on your location, product availability, carrier service, and other operational factors.

We may add or remove shipping destinations at any time.

2. United States Shipping

We currently offer free shipping on eligible U.S. orders.

Any applicable shipping cost will be clearly displayed during checkout before you complete your purchase.

If a specific promotion, product, or order is subject to different shipping terms, those terms will be shown on the Website or during checkout.

3. Order Processing

Orders are prepared and processed as quickly as reasonably possible after they are placed.

For products shown as in stock, we generally aim to ship orders by the next business day.

Processing time is separate from shipping or transit time.

Orders placed on weekends, public holidays, or outside normal operating periods may begin processing on the next business day.

Processing may take longer during:

• High-order-volume periods

• Holidays

• Promotions or sales

• Product launches

• Inventory issues

• Severe weather

• Other exceptional circumstances

Once your order has shipped, you may receive a shipping confirmation email with tracking information where tracking is available.

4. Delivery Times

Delivery times vary depending on:

• Your destination

• The shipping carrier

• Local delivery conditions

• Customs processing, where applicable

• Weather

• Carrier disruptions

• Other circumstances outside our reasonable control

Any delivery date or delivery estimate shown on the Website, at checkout, or in order communications is an estimate unless expressly stated otherwise.

We cannot guarantee an exact delivery date.

5. Tracking

Where tracking is available, tracking information will be sent to the email address provided with your order.

Tracking information is managed by the shipping carrier.

After your order is dispatched, tracking updates may take some time to appear in the carrier’s system.

A temporary lack of tracking movement does not necessarily mean that the shipment is lost.

6. Customs, Duties, and Taxes

Where stated on the Website or during checkout, we cover applicable duties, customs charges, and local taxes associated with your order.

You should not be required to pay additional import charges beyond the total shown to you at checkout where we expressly state that duties, customs, and local taxes are included.

If you are unexpectedly asked by a carrier or customs authority to pay an additional import charge for an order where we stated these charges were covered, please contact us before making payment where reasonably possible.

Contact us at:

support@kleonecopper.com

Please include your order number and details of the charge.

7. Customs Delays

International shipments may occasionally be delayed by customs or border authorities.

Customs processing times are outside our direct control and may vary depending on:

• Destination country

• Shipment contents

• Local customs procedures

• Inspection requirements

• Carrier procedures

We are not responsible for delays caused solely by customs processing that is outside our reasonable control.

8. Incorrect Shipping Address

You are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, contact us as soon as possible at:

support@kleonecopper.com

If your order has not yet been shipped, we will make reasonable efforts to update the address.

Once an order has been shipped, we may no longer be able to change or redirect the shipment.

We are not responsible for delivery issues caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.

9. Returned or Undeliverable Packages

A package may be returned to us because of:

• An incorrect or incomplete shipping address

• Refusal of delivery

• Failure to collect the package

• Repeated unsuccessful delivery attempts

• Other delivery issues outside our reasonable control

If your package is returned to us, please contact us.

Additional shipping costs may apply if the order needs to be shipped again, where permitted by applicable law.

If the package was returned because of an error caused by us or our shipping provider, we will not charge you for reasonable reshipping costs.

10. Lost Packages

If your tracking information shows no movement for an unusually long period or you believe your package has been lost, contact us at:

support@kleonecopper.com

Please include your order number and any available tracking information.

We will review the situation and, where appropriate, work with the shipping carrier to investigate the shipment.

If we determine that the shipment has been lost, we will provide an appropriate resolution in accordance with applicable law.

11. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend first:

• Checking around your delivery location

• Checking with household members

• Checking with neighbors where appropriate

• Checking any safe place where the carrier may have left the package

• Contacting the shipping carrier

If you still cannot locate the package, contact us at:

support@kleonecopper.com

We will review the available shipping information and assist where reasonably possible.

12. Damaged Orders

If your order arrives damaged, contact us as soon as possible at:

support@kleonecopper.com

Please include:

• Your order number

• A description of the damage

• Photos of the damaged product

• Photos of the packaging, where possible

Where we confirm that an item arrived damaged, we will provide an appropriate resolution in accordance with our Returns & Refunds Policy and applicable law.

Where applicable, we will cover the reasonable cost of resolving a confirmed shipping-damage issue.

13. Multiple Shipments

In some cases, products from the same order may be shipped separately.

If this happens, you may receive more than one package and more than one tracking number.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless otherwise clearly disclosed before purchase.

14. Shipping Delays

We make reasonable efforts to process and ship orders promptly, but delays may occur due to circumstances outside our control.

These may include:

• Carrier disruptions

• Severe weather

• Natural disasters

• Customs delays

• Transportation disruptions

• Strikes

• Holidays

• High shipping volumes

• Government actions

• Supply-chain disruptions

Where a meaningful delay affects your order, we may provide updated information where reasonably possible.

15. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

support@kleonecopper.com

We will make reasonable efforts to accommodate your request.

However, once an order has been processed, packed, or shipped, we may no longer be able to change or cancel it.

If cancellation is no longer possible, you may request a return after receiving your order in accordance with our Returns & Refunds Policy.

16. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory consumer rights available to you under applicable law.

Where applicable consumer law provides greater rights or protections regarding delivery, lost shipments, damaged goods, or delayed orders, those rights will apply.

17. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Website: kleonecopper.com
Email: support@kleonecopper.com