Refund policy

Last updated: September 17, 2026

This Privacy Policy describes how kleonecopper.com (the “Website”) collects, uses, stores, and shares personal information when you visit the Website, purchase our products, communicate with us, sign up for marketing communications, or otherwise interact with our services.

In this Privacy Policy, “we,” “us,” and “our” refer to the operator of kleonecopper.com.

By accessing or using the Website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Website and our services.

Information You Provide

When you place an order, contact us, subscribe to marketing communications, or otherwise interact with us, we may collect information such as:

• Your name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order and purchase details

• Account information, where applicable

• Communications you send to our customer support team

• Other information you voluntarily provide to us

Payment information may be processed by third-party payment providers made available through our checkout.

We do not generally store your complete payment card details directly.

Information Collected Automatically

When you use the Website, certain technical and usage information may be collected automatically.

This may include:

• IP address

• Device type

• Browser type and version

• Operating system

• Approximate location derived from your IP address

• Pages and products you visit

• Referring website, advertisement, or traffic source

• Shopping cart activity

• Purchases and other conversion events

• Your interactions with Website features

• Cookie, device, and advertising identifiers

We and our service providers may collect this information through cookies, pixels, tags, log files, local storage, and similar technologies.

2. How We Use Personal Information

We may use your personal information for purposes including:

• Processing and fulfilling purchases

• Processing payments

• Arranging shipping and delivery

• Sending order confirmations and shipping notifications

• Handling returns, refunds, and customer service inquiries

• Communicating with you regarding your purchases

• Providing and maintaining the Website

• Improving our products, Website, and customer experience

• Detecting and preventing fraud, abuse, and security incidents

• Understanding how customers interact with the Website

• Measuring Website and marketing performance

• Personalizing content and shopping experiences

• Sending promotional communications where permitted by law

• Creating and measuring advertising campaigns

• Complying with tax, accounting, legal, and regulatory requirements

• Establishing, exercising, or defending legal claims

• Protecting our business, customers, systems, and legal rights

Where required by applicable law, we rely on an appropriate legal basis for processing personal information, including performing a contract, complying with a legal obligation, pursuing legitimate interests, or obtaining your consent.

3. Ecommerce Platform and Payment Services

We use third-party ecommerce, payment, and technology providers to operate the Website, process transactions, and provide Website functionality.

These providers may process information such as:

• Contact information

• Shipping and billing information

• Transaction information

• Payment-related information

• Device and browser information

• Website activity

• Fraud-prevention information

When third-party providers process personal information independently, their processing may also be governed by their own privacy notices and terms.

4. Advertising and Social Media Technologies

We may use advertising, analytics, and social media technologies provided by third-party platforms.

Depending on your location, consent choices, browser settings, and the technologies active on the Website, these providers may receive information about your activity, including:

• Pages or products viewed

• Products added to your cart

• Purchases or other conversion events

• Device and browser characteristics

• IP address

• Advertising or cookie identifiers

• Interactions with the Website

We may use this information to:

• Measure advertising effectiveness

• Understand customer journeys

• Create advertising audiences

• Improve advertising campaigns

• Attribute purchases to marketing campaigns

• Display advertisements that may be more relevant to you

Third-party advertising and social media providers may process this information according to their own privacy policies.

Where required by law, non-essential advertising, analytics, or tracking technologies will only be activated after you provide the required consent.

5. Email Marketing

If you subscribe to promotional emails or otherwise agree to receive marketing communications from us, we may use your contact information to send you:

• Product announcements

• Special offers

• Discounts

• Promotions

• Store updates

• Other marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email.

Opting out of marketing does not prevent us from sending non-promotional communications that are necessary to complete or manage a purchase, such as:

• Order confirmations

• Shipping notifications

• Customer service messages

• Refund notifications

• Important service-related communications

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the Website functioning properly

• Maintain your shopping cart

• Remember settings and preferences

• Support checkout functionality

• Maintain Website security

• Detect fraud and malicious activity

• Understand how visitors use the Website

• Analyze Website performance

• Measure advertising effectiveness

• Attribute purchases to advertising campaigns

• Personalize content or advertising

Some cookies are necessary for the Website to operate.

Other cookies, including certain analytics, advertising, and personalization cookies, may require your consent depending on applicable law and your location.

Where available, you may manage your preferences using the cookie controls presented on the Website.

You can also control certain cookies through your browser settings.

Blocking cookies may cause some Website features to function incorrectly or become unavailable.

7. How We Share Personal Information

We may disclose personal information to service providers and other third parties where reasonably necessary to operate our business and provide our services.

Recipients may include:

• Ecommerce platform providers

• Payment processors

• Banks and financial service providers

• Shipping, logistics, and fulfillment companies

• Email and marketing service providers

• Analytics providers

• Advertising platforms

• Fraud prevention and security providers

• Hosting and IT providers

• Customer support providers

• Accountants, attorneys, consultants, and other professional advisers

• Government authorities, regulators, courts, or law enforcement where required by law

We may also disclose personal information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not disclose personal information to third parties solely in exchange for monetary payment.

However, certain online advertising activities may qualify as a “sale,” “sharing,” or use of personal information for targeted advertising under particular privacy laws.

Where applicable, you may have the right to opt out of those activities.

8. International Data Transfers

We may serve customers in multiple countries and use service providers located in different jurisdictions.

As a result, your personal information may be transferred to, stored in, or processed in a country other than the country where you live.

Privacy and data protection laws in those countries may differ from those applicable in your country of residence.

Where required by applicable law, we or our service providers use appropriate safeguards for international transfers of personal information.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected.

The length of time information is retained may depend on factors including:

• The nature of the information

• Our relationship with you

• Order and customer service requirements

• Fraud and security considerations

• Accounting and tax obligations

• Legal and regulatory requirements

• Potential disputes or legal claims

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on where you live, you may have legal rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information

• Request restriction of certain processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Receive certain personal information in a portable format

• Opt out of certain targeted advertising, selling, or sharing practices

• Lodge a complaint with an applicable data protection authority

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise a privacy right, contact us at:

support@kleonecopper.com

We may need to verify your identity before completing certain requests.

You will not be discriminated against for exercising privacy rights available to you under applicable law.

11. European and EEA Users

If you are located in the European Economic Area, European Union, United Kingdom, or another jurisdiction with similar privacy laws, our processing of personal information may be based on one or more of the following grounds:

Performance of a contract
We may process personal information where necessary to accept, process, fulfill, deliver, or otherwise manage your order.

Legal obligations
We may process personal information where required to comply with tax, accounting, consumer protection, regulatory, or other legal requirements.

Legitimate interests
We may process personal information where reasonably necessary to operate, secure, protect, analyze, or improve our business and services, provided those interests are not overridden by your applicable rights.

Consent
Where applicable, we may ask for your consent before using certain cookies, sending certain marketing communications, or carrying out other processing that requires consent.

Where processing relies on consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

You may also have the right to submit a complaint to the data protection authority responsible for your jurisdiction.

12. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law that applies to you, these rights may include the ability to:

• Request access to personal information

• Request correction of personal information

• Request deletion of personal information

• Obtain a copy of certain personal information

• Opt out of certain forms of targeted advertising

• Opt out of certain forms of sale or sharing of personal information

We will process eligible requests in accordance with applicable law.

13. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no online transmission, electronic storage system, or security measure can guarantee absolute security.

You should therefore take appropriate precautions when using online services.

14. Children’s Privacy

The Website and our products are intended for a general audience and are not knowingly directed toward young children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has improperly provided personal information to us, please contact us so that we can review the situation and take appropriate action.

15. Third-Party Websites and Services

The Website may contain links to third-party websites, social media platforms, payment providers, or other services that we do not operate.

We are not responsible for the privacy, security, or content practices of third-party services.

We encourage you to review the privacy policies of any third-party websites or services you choose to use.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices

• The Website or our services

• Technologies we use

• Service providers

• Applicable laws or regulations

• Other operational, legal, or regulatory requirements

When we make changes, we may update the “Last updated” date shown at the beginning of this Privacy Policy.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Website: kleonecopper.com
Email: support@kleonecopper.com